Census Bureau

User Group 4: Hardware, software, Web site and intranet site developers.

Importance: 3 - extremely important. Web and intranet developers need to understand the issues surrounding the use of frames on the Web. Frames can cause a variety of accessibility and usability problems for users. The developers will be doing the coding that titles each frame.

Task Performance: All members of this user group should be able to complete the task with a 100% performance level. A 100% performance level would mean that the user should have no more than 1 error.

Time Performance: Finding the information from this task is extremely important to this user group, therefore all members of this user group should be able to complete the task in less than 45 seconds. If the information was present on the Knowledge Base site, all users should be able to complete the task in less than 30 seconds.

User Satisfaction:
A) Completing the task: Since this task extremely important (3) to this user group, it's important that they are extremely satisfied (3) with the effort it takes to complete the task.

B) The content/information: Due to the importance of the task, all users of this group should be extremely satisfied (3) with the information they find after completing this task.

User Group 5: Hardware, software, Web site and intranet site testers.

Importance: 3 - extremely important. Web and intranet testers need to understand the issues surrounding the use of frames on the Web, and recognize what steps need to be taken to use them effectively. Testers must be able to find out what the WAI says about the use of frames so that they can test to make sure the sites they are testing are following the guideline.

Task Performance: All members of this user group should be able to complete the task with a 100% performance level. A 100% performance level would mean that the user should have no more than 1 error.

Time Performance: Finding the information from this task is extremely important to this user group, therefore all members of this user group should be able to complete the task in less than 45 seconds. If the information was present on the Knowledge Base site, all users should be able to complete the task in less than 30 seconds.

User Satisfaction:
A) Completing the task: Since this task extremely important (3) to this user group, it's important that they are extremely satisfied (3) with the effort it takes to complete the task.

B) The content/information: Due to the importance of the task, all users of this group should be extremely satisfied (3) with the information they find after completing this task.

User Group 6: Persons responsible for any electronic product design.

Importance: 2 - somewhat important. These people are responsible mainly for the development of CD-Rom based software. However, there is a possibility that they will at some point be developing Web based applications.

Task Performance: All members of this user group should be able to complete the task with at least a 75% performance level. A 75% performance level would mean that the user should have no more than 2 errors.

Time Performance: All members of this user group should be able to complete the task in less than 60 seconds. If the information was present on the Knowledge Base site, all users should be able to complete the task in less than 45 seconds.

User Satisfaction:
A) Completing the task: Since this task is somewhat important (2) to this user group, it makes sense that users be at least somewhat satisfied (2) with the amount of effort it took to complete the task.

B) The content/information: Members of this user group should be at least somewhat satisfied (2) with the information found while completing the task.

User Group 7: IBM fact finder contractors.

Importance: 3 - extremely important. This user group is responsible for the design and development of the American FactFinder Web site (http://factfinder.census.gov/servlet/BasicFactsServlet). Therefore, it is important for them to understand how to make Web sites using frames accessible.

Task Performance: All members of this user group should be able to complete the task with a 100% performance level. A 100% performance level would mean that the user should have no more than 1 error.

Time Performance: Finding the information from this task is extremely important to this user group, therefore all members of this user group should be able to complete the task in less than 45 seconds. If the information was present on the Knowledge Base site, all users should be able to complete the task in less than 30 seconds.

User Satisfaction:
A) Completing the task: Since this task extremely important (3) to this user group, it's important that they are extremely satisfied (3) with the effort it takes to complete the task.

B) The content/information: Due to the importance of the task, all users of this group should be extremely satisfied (3) with the information they find after completing this task.

User Group 8: Census Bureau usability lab personnel.

Importance: 3 - extremely important. The members of this user group are experts in usability and accessibility. They will be overseeing the development of the Knowledge Base, and are considered expert users of this intranet site.

Task Performance: All members of this user group should be able to complete the task with a 100% performance level. A 100% performance level would mean that the user should have no more than 1 error.

Time Performance: Finding the information from this task is extremely important to this user group. Members of this group are considered expert users, and therefore should be able to complete the task in less than 30 seconds. If the information was present on the Knowledge Base site, all users should be able to complete the task in less than 20 seconds.

User Satisfaction:
A) Completing the task: Since this task extremely important (3) to this user group, it's important that they are extremely satisfied (3) with the effort it takes to complete the task.

B) The content/information: Due to the importance of the task, all users of this group should be extremely satisfied (3) with the information they find after completing this task.

Page: 1 | 2 | 3 | 4